Q & A
About Semi-Custom Invitations
How does the process work?
When you place an order for a semi-custom invitation, you will receive a confirmation email and then a second email with a customization form you need to fill out to begin the design process
You will receive a first digital proof after 48 hours and all modifications and approvals must be done filling out the forms received
Once your artworks are approved, a production and shipping time is provided and no modifications can be requested
Can we upgrade the printing method?
Yes! We can upgrade from digital printing to letterpress or pressed foil. Just contact us first for a custom quote and timeline
Can you address the envelopes?
Yes! We offer printed addresses as well as handmade calligraphy in several different styles. Please contact us for more information regarding these services
Will you mail the invitations to my guests?
No, we do not offer mailing services. You will receive your invitations fully assembled and ready to mail, but we do not add the postage nor mail the invitations to your guests
Do you offer international shipping?
No, at the moment we only ship products within the United Stated
How fast can I get my invitations delivered?
Customizing and printing may be as fast as one week, but the specific timeline will depend on how fast approvals are made and also the quantities of invitations ordered
How fast can I get my invitations delivered?
Customizing and printing may be as fast as one week, but the specific timeline will depend on how fast approvals are made and also the quantities of invitations ordered
Do you do rush orders?
Yes! But please contact us first to confirm availability. Keep in mind there’s a rush fee that will vary depending on your timeline, quantities and other details regarding your order
In the proofing process, how many modifications can I submit?
Our service includes 3 rounds of modifications. Any other modification requested after that has an additional charge of $50 per round
What can be customized on each design?
All the wording, including style, can be customized on all of our designs
We can customize the colors of some designs as well, but please contact us first for confirmation
We can also do color match for envelopes in the case you don’t want the standard white envelopes that are included in our packages. Just keep in mind that if they require white ink for the printed return address included, there’s an additional charge (rates vary depending on quantities)
Can I cancel my order?
We understand mistakes happen or you may change your mind, so cancellations are allowed within 24 hours after the order was placed and you’ll get a full refund. If the customization process has already started, no cancellations nor refunds are processed
About Custom Invitations
How does the process work?
For all custom invitations you need to contact us and provide some initial details such as your estimated investment, number of suites needed and an estimated ideal time of turnaround. You will receive an email with an invitation to a free video consultation and after that meeting, you’ll receive a customized proposal
After approval, you’ll submit a retainer / deposit for 50% of your total and the design process begin. A custom timeline will be provided depending on complexity and quantities requested
All custom orders have unlimited round of revisions and assembly is also included
How fast can I get my invitations delivered?
Custom invitations’ timelines vary, but the standard time that takes to design one is between 6-8 weeks to receive a first digital proof
Do you do rush orders?
No, custom invitations can’t be rushed
Can I get a refund for my custom invitations order?
Orders for custom invitations can’t be refunded after the retainer / deposit has been submitted